Return policy

1. Return Period: Customers have a 30-day period from the date of purchase to return items.

2. Return Conditions: Items must be in their original condition, securely packaged, and undamaged from use. The original packaging must be kept in good condition.

3. Return Cost: Customers are responsible for paying return shipping costs, unless there have been errors on our part in the shipping process.

4. Return of Damaged Goods: If items are damaged during transit or have quality issues, please contact us immediately for replacement or refund. Requests for this must be made within 48 hours of receiving the goods.

5. Return Process: Customers must inform us of their intention to return a product via an email to our designated contact email address. Upon our confirmation, they will be able to send the items for return.

6. Refund: After the inspection of returned items and verification of compliance with our policy conditions, a refund will be issued in the form of a credit card refund or another payment method used for the purchase.

7. Exceptions: Exceptions to the return policy include personalized or used items, as well as items not eligible for return due to safety or public health conditions.